Giving Context for iOS Permissions

This just in: tying permission dialogues to their value dramatically increases the percentage of users that will tap “allow” instead of denying system permissions.

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Usability testing is all practice, not magic

In three hours, attendees at my Usability Testing How To’s workshop found some massive usability problems to fix. And learned a few things about the challenges of facilitating, recruiting, and running usability tests cheaply and quickly. Here are three lessons from the discussion portion of the workshop.

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What Having a Spaceship in Your Closet Has to Do With User Experience

Guessing how to design or build something for someone else is like pretending to be a nurse or a detective. When we mentally try to put ourselves in the shoes of our users, we are still us. We can try our best to imagine their experiences and needs, but we will always be free to choose the parameters we think apply to those experiences.

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What Norway’s Taxi-Driving PM Can Teach Us About Empathy

In a world where decisions about customer service are based on statistically-significant surveys, Norwegian Prime Minister Jens Stoltenberg rides around Oslo, pretending to be a taxi driver, just so he can talk to his citizens. What can can his approach teach us about helping clients and stakeholders be more empathic toward end-users?

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Book Review: UX Team of One by Leah Buley

UX Team of One by Leah Buley is one of my favorite books on the subject. It has been with me since my first steps in the world of UX. In the process, I discovered my own perspective and an approach that fit my unique work context. With her help, I became a UX Team of One within a supportive, user-centered team of many.

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On ideas, research, & augmented reality

To build a successful digital product, it’s not enough to have a cool feature idea. Perhaps a fashionable feature is the right answer sometimes but first, we must build solutions to our users’ basic needs. To do that, we need to know who the product’s users are. In other words, before you build a chair, make sure you find out who’s going to sit in it.

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Why I Won’t Make Up My Mind About iOS7

iOS7 will be judged by its long-lasting ability to bring joy, usefulness, and convenience to its large pool of users. Sure, the demos and images are exciting, but they’re no measure of a good user experience.

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Apple and the Tamagotchi That Broke My Heart

Accidents happen and it is the choice of the companies who serve us to decide what experience we should have when things don’t go as planned. They can decide to tell us we need to have behaved differently and have us pay the price. We might not argue with their logic but it leaves a bitter tastes in our mouths.

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Flat Design and Flat Aspirations

What fascinates me about the flat vs. skeumorphic detabe is the amount of passion attached to the concept flat design. Sure, the internet is known for heated, passionate debates. But there’s something else that makes people crazy about flat design, and I think it’s hope.

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